Product & Fulfillment FAQs
When will I receive my order?
The estimated fulfillment time is 1-9 business days after which it’s shipped out. The shipping time depends on your location. Typical shipping times are:
- USA: 3-4 business days
- International: 5-15 business days
Please note that deliveries may be impacted by COVID-19. In case your package is past the estimated delivery time we’ll be happy to look into this for you.
What do I need to know about ordering internationally?
Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. The end recipient is responsible for these fees.
We highly recommend including your phone number in the order when ordering internationally - this will minimize the risk of an order being lost in transit and make delivery of the order smoother.
My order should be here by now, but I still don't have it. What should I do?
Please check the following:
- Your shipping confirmation email for any mistakes in the delivery address.
- Ask your local post office if they have your package.
- Stop by your neighbors in case the courier left the package with them.
Pro tip: Package theft is on the rise - if you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!
If you did find a mistake in your delivery address, we can send you a replacement order, but the new order would be at your expense.
How do I track my order?
You’ll receive a tracking link via email when your order ships out.
I received a wrong/damaged product, what should I do?
We’ll do our best to resolve this for you. Please contact us here within a weeks' time with your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Product disclaimers: Sometimes, there might be a vinegary smell on the garments you receive. Luckily, the odor you smell is just a temporary addition. Now that your product is out of the confined space of the shipping bag, the printing smell will dissipate after a few days and a wash cycle.
You may notice some discoloration or off white residue on your apparel. Do not worry! These are not stains and will wash off after the first wash cycle. Our apparel is created with the latest in garment printing technology. In addition, inks used are water-based and eco-friendly. If you receive a product with a mark - please wash it before reporting a problem.
What’s your return policy? Can I exchange an item for a different size/color?
We don’t offer returns and exchanges at this time. If you’re unsure which size would fit better, check out our sizing charts - we have one for every item listed on our store, in the product description section. If there are any issues with the product, we’ll either offer a refund or a reshipment.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items.
Any other questions? Feel free to message us here.